Contact

Need help with a J+ BOOSTER 2, adapter, or order? Use the form below or email info@jplusamericas.com. We support portable Level 2 charging for home, travel, and job-site use across the US.

To resolve issues faster, include your order number, product model (for example Dual Traveler), and a short description of the problem. Photos of the unit label or error lights help when something will not power on or charge as expected.

For warranty coverage and claim steps, see our Warranty page. Shipping, free-shipping thresholds, and fulfillment timing are on the Shipping Policy page. Common setup and adapter questions are answered in FAQs.

Our US team reviews messages during regular business days and replies by email. For order status, start with your Shopify confirmation email; for product fit (outlet type, NEMA adapter, cable length), tell us your vehicle inlet and where you plan to plug in.